Seabrokers Insurance, which has been operating for over 20 years in the insurance business for individuals and companies in SC Upstate, introduces its virtual assistant Sophia. The strategy is to make it easier for customers to use Seabrokers' digital services, following the market trend and the demand for more and more technology in the business.
According to Seabrokers' founding partner and CEO, Washington Sea, the company is always innovating and investing in technology to further streamline customer contact and support their needs. “Our beneficiaries are always and will be first in our business. Sophia was developed to be an important means of communication with them for the general public, who can send their questions about insurance and our services. She will work advertising our products, explaining the specifics of the plans and will help us, in a friendly and agile way, in the service, ”he says.
The chatbot was developed by Camejo Comunicação, a company based in Brazil, the result of an intense immersion work that met Seabrokers' current growth needs. In a period when service via digital channels became even more necessary, Seabrookers needed to be even closer to customers and people in general looking for the company for guidance and definition regarding insurance.
At first, the chatbot Sophia will work with a base of basic dialogues, connected to the company's website. Later, Sophia will also be present on Seabrokers' social networks. Seabrokers is proud to communicate to the market this innovation that will contribute to the approach and even greater loyalty of its customers and future customers.